FAQ – Tosun

FAQ

Frequently asked questions & answers

Which payment methods are accepted? Which payment methods are accepted?

We accept payments via Shopify Payments and PayPal. The following options are available to you through Shopify Payments:

How much are the shipping costs? How much are the shipping costs?

The shipping costs are a flat rate of €4.90 for all deliveries within the EU. Shipping is free for orders over €150.

Which countries does Tosun deliver to? Which countries does Tosun deliver to?

We deliver to all countries in the European Union.

How will my order be shipped? How will my order be shipped?

We ship all orders with DHL. You will receive a tracking number once your order has shipped.

How long does delivery take? How long does delivery take?

The delivery time is usually 3-7 working days within the EU.

Can I return my order? Can I return my order?

Yes, you can return your order within 14 days of receipt. Please see our returns policy for more information.

Is there free shipping? Is there free shipping?

Yes, we offer free shipping on orders over €150.

How can I contact customer service? How can I contact customer service?

You can reach our customer service by email at hello@tosun-official.com. We usually respond to you within 24 hours.

If any adjustments are necessary, please let us know!

Free returns

If returned within 30 days, the full amount will be refunded.

Europe-wide shipping

Shipping to anywhere in Europe, prices available at checkout.

24/7 support

hello@tosun-official.com

The sweat jacket